Delivery and Returns

 

 

FREE UK DELIVERY* when you spend £45 or more!

Mainland UK* online orders placed with Wildwood Cornwall are currently offered with FREE STANDARD DELIVERY when you spend £45 or more. Spending less than £45? No worries, it’s just £3.99 for standard delivery on all items.

UK Delivery

We aim to dispatch your goods as soon as possible. In normal circumstances you should expect to receive items in 3-5 working days from completion of payment.  

If you need your goods more urgently than standard delivery, please contact us separately and we will do our best to consider priority orders, or offer a next day delivery service for an additional charge.

If you haven’t received your goods within 10 days, please email us on [email protected].

*Areas which require a shipping surcharge

The main courier we use for shipping orders is Evri, who impose an additional shipping fee to some UK areas. Therefore if you place an order with us for delivery within these areas then shipping will cost a flat £7 rate. 

These areas include: Scottish Islands, Inverness, Outer Hebrides, Kirkwall, Northern Ireland, the Isle of Man, the Shetlands. 

Overseas and non-UK delivery

We welcome orders from most locations. Please contact us for more information as shipping fees vary between countries, so we aim to provide the cheapest available option for each customer.

Returns policy

We hope you love your Wildwood item(s), but if you’re not happy with your purchase, you may return it, unused (with the exception of excluded items*) with any tags still intact, in its original packaging, to Wildwood Cornwall Ltd, 28-30 Lansdown Rd, Bude, Cornwall, EX23 8BN within 14 days of purchase/receipt of product and receive a full refund. We’ll also pay for the return postage costs if the return is a result of our error.

If you choose to return an item, please ensure you have the original payment details available by which you made the purchase- this will include PayPal receipts for online orders and store receipts for items paid for in the shop.

Please allow up to 28 days for refunds to be received, however we aim to process them much quicker than this; we allow for delays in postage.

Christmas gift returns

Any purchases made between 1st November 2024 and 24th December 2024 will be able to make returns under our returns policy until the 14th January 2025.

*Return Exclusions

  • Earrings or other jewellery designed for body piercings
  • Clearance/sale items